Help & Advice

If you're ready to place an order, simply add the items you want to your cart, then proceed to checkout and follow the prompts to enter your shipping and payment information.

We offer a wide range of payment methods, including credit cards such as Visa, Mastercard and American Express, as well as PayPal, bank transfers and more. During the order process, you will be shown all available payment options so that you can choose the one that suits you best

We make it a point to process orders as quickly as possible. If you need to make changes or cancel an order, please contact us immediately. We will do our best to process your request before the order is shipped. Your satisfaction is our top priority!

As soon as your order has been dispatched, you will receive a shipping confirmation email. This contains a tracking link that you can use to track the status of your delivery. In addition, you can access your account on our website at any time to view the current status of your order. We want to ensure that you are always informed about the progress of your order.

Delivery times may vary depending on location and shipping method, but we generally endeavour to process and ship orders as quickly as possible. Estimated delivery times will be shown to you during the order process.

If an item arrives damaged or faulty, please contact us immediately to arrange a return or replacement request. We will do everything we can to resolve the issue as quickly as possible.

You can contact our customer service at any time by email at info@deco-raum.de . We are happy to answer your questions and help you with any concerns. Do not hesitate to contact us - we look forward to helping you!